Socialogic creates digital solutions, connecting businesses with people.

Applications

Virtual agents have a wide range of applications across various industries, enhancing customer interaction and operational efficiency. E-commerce businesses utilize agents to facilitate product recommendations, assist with order placements, and handle customer support inquiries. In the travel industry, chatbots can help users book flights, check itineraries, and answer travel-related questions in real-time. Additionally, educational institutions deploy agents to assist students with course registrations and provide information about programs. With their ability to operate 24/7 and handle multiple queries simultaneously, agents are transforming how businesses engage with their customers, driving satisfaction and efficiency across various touchpoints.

Intelligent Customer Engagement

    • Product Inquiries: Provide instant responses to customer questions, offer product recommendations, share detailed specifications, and guide users through product comparisons.

    • Order Placement: Facilitate seamless order creation, including cart management, personalized promotions, secure checkout, and payment processing.

    • Order Status Tracking: Enable real-time order updates, shipment tracking, delivery notifications, and proactive alerts for delays or changes.

    • Time Slot Reservations: Help customers easily find and book available time slots for services or events.

    • Staff Appointment Scheduling: Allow customers to schedule appointments with specific team members or specialists based on availability.

    • Real-Time Availability Updates: Show up-to-date availability to prevent double bookings and streamline scheduling.

    • Automated Reminders and Confirmations: Send automatic reminders and confirmations via email or messaging apps to reduce no-shows.

    • Flexible Rescheduling and Cancellations: Enable customers to modify or cancel their bookings with minimal friction.

    • Answering Customer Inquiries:

      • Instantly respond to customer questions across multiple communication channels.

      • Provide personalized support by retrieving relevant customer data in real-time.

      • Ensure customers receive consistent, accurate information without delays.

    • Answering FAQs:

      • Automate responses to common customer questions, reducing response time and support workload.

      • Offer 24/7 assistance through chatbots or virtual agents.

      • Continuously improve responses by analyzing customer interactions and updating FAQ content.

    • Explaining Available Services:

      • Guide customers through service offerings with clear, structured explanations.

      • Help customers choose the right service based on their needs and preferences.

      • Share relevant resources, such as product brochures, tutorials, or pricing details, automatically.

    • Customer Support:

      • Handle customer inquiries across multiple channels (email, chat, social media) in real time.

      • Provide instant responses to frequently asked questions with chatbots and AI-powered assistants.

      • Route complex issues to the appropriate support teams based on customer needs or ticket urgency.

    • Ticket Logging:

      • Automatically generate support tickets from customer interactions to ensure no request is overlooked.

      • Track the status, priority, and history of each ticket for better resolution management.

      • Enable customers to view and follow up on their ticket status through self-service portals.

Omni-Channel

Businesses must manage multiple communication channels, including

  • WhatsApp

  • WeChat

  • Facebook

  • Instagram

  • LINE

  • Email

Our integrated customer management platform streamlines this process, providing businesses with a unified, comprehensive view of their customers.

Predictable AI

Our Agentic AI solution utilizes a proprietary architecture to overcome the common drawbacks and limitations of LLM-based systems. By addressing these weaknesses, we provide a more reliable and effective approach, ensuring improved performance and more accurate, context-aware interactions compared to traditional language model-driven solutions.

  • Predictable Behavior: Repeatable responses and behavior.

  • Relevant Data: Provide feedback based on user-specific data.

  • Bounded Scope of Work: Establish proper boundaries and guidelines, our agents only handle tasks within their intended scope to avoid potential misuse and exploits.

  • Data Privacy: Serving reliable and accurate data, and eliminate the possibility of providing mis-information.

E-Commerce

E-Commerce
Transportation

Transportation
Food Ordering

Food Ordering
Education

Education

Let’s Work Together

We’re always looking for new opportunities and are comfortable working internationally. Please get in touch and one of our customer success partner will contact you about beginning the proposal process.